[cmptekinc]

Guys, i`ve read a bunch of these comments on sprint.com forums. Login trro your sprint.com account then if you go to the forums you may find Sprint reps post comments on there too. From what I find out this happens if you change your plan at some point in time and their system doesn't automatically show how long you really had Sprint service. Upon a little research by the Sprint SP team, they can usually dig up that info and upgrade you to a gold. I sent PM to the Sprint SP rep on their forum and awaiting the response.
I have been with Nextel for 2 or 3 years before the merger, can't recall if this makes me a customer for 10 year or not.
Another thing I found out... if you have a family plan and you do fall into their Silver Mistreatment Disreward program, you can still get $150 Off the primary phone replacement every 12 months, it`s just that the other phones can be replaced every 22 months... Hope this helps.
I do feel that this is a bunch of crock. Anybody who is currently a Premier customer should automatically be transferred to Gold. All of the new customers should be getting the Silver Premier unless they pay $169.99 or more... this would be a responsible way to go if Sprint really wants to separate into Silver and Gold BS.
Realistically, I'm getting tired of Sprint and prior to activating 3 or 4 new smart phones on my family plan, I will consider changing carriers as at that point I would be paying as much as TMO, Verizon or AT&T, at this point Sprint will loose that edge of being the lower cost carrier.