WEL does exist. I started a thread about it a few years ago. It is in this forum section somewher. Search for sprint customer service. You will need to call the corporate office hotline, knjown as the Consumerist Hotline. After 3-4 of the same model being replaced in the same year, they should have offered you something else, or at least New In The Box replacements of the same model. I've had the same experience with Sprint a few years ago, and ended up talking with Jerry Adriano, one of the VP's. If you give hom a call, tell him I said hello.
