Its funny how all these techs feel they have Superior powers and if they sabotage customers property they feel its part of it cause of the "I-don't-have-to-take-it" attitude.
Please people you guys must think that life stops when you clock in for your work....KARMA is a beast and just because you are at work does not mean you are immune to its more awesome power than you think you might have. Remember YOU are also a consumer after you clock out. You would not want subpar service for something you did to someone else?! Unless you are a tech who clocks out and immediately goes to that rock they live in. You know the Anti-Social techs who will look at every customer as a number.
Sometimes a smile
is all you need to break down a customers temper but how can you smile if you yourself ain't happy?!
CORRECTION Are not happy!?