[Sunsparc]

My store is the only Sprint S&R store in 20 miles, though we are indirect.

A few tips for would-be customers (mainly personal peeves/advice):

1. Managers will usually side with the technician, since we know what we're talking about. Very rarely will they just give into you with consulting the tech for other possible options.

2. If I say your phone is liquid/physically damaged, it probably is. Don't argue with me about it. I've had training to spot these kinds of things, you haven't. I don't care if you didn't spill anything in it or drop it off of a 4th story balcony. Something happened to it to cause it to do what it is or isn't doing, it didn't magically decide to stop working. Humidity is not an excuse either.

3. The more amicable you are with me, the better I will treat you. I absolutely hate when a customer comes in pissed at the world and then starts in on me. That makes me do the absolute minimum to get you out of the store, survey be damned. Customers with huge tempers can be written off of our CSAT results.

Just my personal things, don't mind me.