[Sunsparc]

We don't make it a habit of checking root unless the problem could be caused by that root. A broken screen is a hardware issue, not a software issue. If we have the particular screen that your Evo takes (there are two different kinds), then we'll replace it. Very quick and simple repair which we get paid well for.

About the charging port deal. Evos have a known issue in which the charging port comes loose. In all other cases, it's probably considered DBR (damaged beyond repair) from customer abuse. In those cases, you'll be referred to Asurion.