[wes342]

the only problem with root and a custom rom is your phone wont be under warranty

if there is a problem with your phone verizon wireless may not replace it if you are still under warranty. if you are not under warranty then root /custom rom should not be a problem.

you could always pay to get it fixed if the issue is fixable that would be out of your pocket.
do a upgrade is the next option (if eligible)

best bet is to exhaust all other options before you take it in.

try what Courtney 1985 said and see if that fixes the issue if not go from there.