Quote:
Originally Posted by Nickdrakewhat
had this issue a couple months ago. it is a known issue. take it to a store and assuming you have TEP, demand a replacement (because they won't fix it). if they ask what it effects, say the on-screen keyboard and makes it annoying to watch videos (like youtube).
if that doesn't work. call cust. service and demand a replacement and threaten to cut your contract.
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doubt he'll have to go that far. since '08 sprint has made huge strides to improve their customer service and customer satisfaction (historically known for bad performance in these 2). only problem I have with them now is them taking longer than they say they will when they look at the phone, I had that happen last fri when I got my battery replaced for overheating and fast discharge issues. Now VZW (your carrier) however that's a completely different story. they'll try to replace ur TP2 with a snap because they unfairly and inexplicably discontinued it while sprint is still selling it.