[DavidinCT]

So, I was paying calling up to pay my bill lat night and decided to hit 0 and talk to someone about this. SO after a rep who talked to a manager and a few other people on her team, they said this does not exist. They do no list pre-release phones on their website. I asked for the tech to be contacted and to return a call, I do not forsee any return call.

It really shocks me at the BS level of about 50% of the techs at VZW, it seems most will tell you thinking they are helping when they are just giving more of a headache. The CS person last night was very helpfull but, it does not detract from the last time I called.

Funny thing is every time I call, I get the survey message, so I gave the rep a good rating but, over all I gave it poor. I bet I get a call back from a manager on this one. I am always 100% honest about how I feel when I get off the phone.

Mods if you want to close this, go for it, there is no facts here...just more BS from customer service at a wireless provider.