[pctek4456]

Went through the same issue earlier today. No one knew what a PRL update and an HLR reload was till i spoke with someone in Advanced Technical Support. After the HLR reload, I could no longer get a roaming signal, he then provisioned my account for prl which updated me to 60611 (Which never worked for me btw). Still nothing. I then downgraded it to 60610 and I was able to get a verizon signal and make a call. At that point i upgraded to 60711 and it has been working perfectly since. No problems. Good Luck to you guys