[dknlght]

Black06c230,
Have you tried asking for the HLR reload? The reason why I ask is that your situation was very similar to mines they had no clue how to fix it either. They open up a ticket for me as well and told me that they'll check to see if there something wrong with the service in my area. Even the advance tech didn't know right away to try the HLR reload. They only did it only after I mention that alot of others who had this problem claimed that this fixed the problem.