[two-rocks]

Just got back from "some" car dealer and they wouldn't fix my cruise control because of a parking lot dent in the drivers door! OK, not true - but analogous to what HTC has done. Still looking for info on TEP for my car?

Just got my phone back, and I am amazed they would claim that the 'mark' would cause the mic to go out.

I was an engineer for many years in the circuit assembly world. I would loose my job if I told the the end user (big company's in this case) that an impact would cause the mic not to work.

HTC's warranty stuff is handled by a contractor trying to maximize profits, at the expense of the end user. I'll fire off this info to HTC, but I expect nothing.