[frazell]

Not sure why everyone is recommending TEP or other services that weren't asked for. It is comical that people here think it is acceptable to pay for TEP + potentially a deductable for minor cosmetic damage.

His post was a review of his experience with HTC. It is up to you to take away from it what you will. No need to beat the guy over the head for not shelling out gobs of money whenever someone says he should.

Stories like the OPs is a reminder as to why HTC is a second rate mobile phone maker. They haven't yet adjusted to dealing with "consumers" as to them their customers are the carriers still.

They better get their act together as the first rate phone makers like Samsung are quickly catching up...

By first rate I mean OEMs that manufacturer the lions share of the components used in their devices. They don't have to beg others to sell them stuff...