[robsta]

I called *2 at first to switch over my SERO Plan to SERO Premium. The rep had no idea about the upgrade other than SERO was a discounted plan and he kept trying to sell me the Everything Data plan. He even went as far as to 'call' his account manager, where he told me that the only plan I could upgrade to was an Everything Unlimited or Data plan. I called back about an hour later and asked to be transferred to Employee Relations after telling him that I had a discounted Sprint Employee Referral Plan. Once transferred everything else was a breeze and I am now currently on the SERO Premium. Next step it to order the Evo from bestbuy.com!

EDIT: Just read rockrerun's post. Seems like I'm going to have to bite the bullet and wait on my $100 rebate.