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Old 11-04-2010, 09:06 AM
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JustusIV
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Who is out of line, sprint or myself.

So several years back i was having issues with fraudulent charges on my account somehow someone kept ordering replacement phones on my account, month after month, and the user had managed to change info on my account etc to some place in new york. After and i am not exaggerating 20+ hour across the months working with sprint. Even changing my telephone number that i had since i was a teenager if finally ending by putting a pin number on my account.

Along the way a few sprint reps said it looked like it was "an inside job" meaning it was a sprint employee had there hand it on it. Anyhow i was completely done with sprint yet they begged me to stay. they said what if we give you "Free data for life" which i have 2 phones. I was still furious but trust me i can be bought. i said sure. Then the very next month they screwed up my bill i called and said once again i am done with you sprint. they said how about we give you half off and your two texting plans. Once again still pissed but i can be bought. So after that all had been peachy for years nice cheap bill because of the incentives they have offered me to stay.

About 1 year ago i wanted to upgrade my phone to a touch pro 2 they said you will have to change planes because i have the fair and flex. well i found out from the nice folks at ppcgeeks that was incorrect information so i talked sprint into hooking up my touch pro 2 with the fair and flex plan. Now once again i am in the same boat i want to upgrade again however i do know that i cannot add the higher end phones to fair and flex plan. I called sprint and said whats my options and they said that they could change my plan and offer me a free month or something but they will not offer me my 35 dollars off my new plan which is how much i am currently receiving off.

I understand sprint is the most competitively priced plans but they offered this to me "for life" and now have made a loop hole to get out of it. I am 100% prepared to walk from sprint at this point, but even trying to look at it from there point of view it seems stupid. My monthly bill right now is 78 dollars(Cheap as hell i know) with a new plan so i can get new phones with a 35 dollar off incentive it would still be around 130ish but now instead of making 50 dollars more a month i am just going to walk and they will never receive a dime from me.

What should i do?

*EDIT*
This is a side note here, i do not feel this is the complain about having to change plan thread. This is a complaint that sprint is taking away an incentive they had offered me "for life" to retain me as a customer.

Last edited by JustusIV; 11-04-2010 at 09:34 AM.
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