Quote:
Originally Posted by freegood
Thanks for the helpful responses.
I have the insurance plan where I pay 50 if the mogul is lost or stolen, but not the ESRP or the TEP.
I'm wondering is how I can replace it for free because it's covered under the 1 year hardware warranty.
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I don't have any replacement plans and they credited me.
Sometimes you have to talk to them like a 5 year old though. I told them my address in Chicago, they linked me the "nearest Sprint service facility" in umm...New Jersey. They keep trying to pawn off the blame on someone or something else. Just keep making it a point that it's their fault and you'd hate to have to cancel your contract unless they make sure to replace your phone for free.
Good luck!