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Re: puk code
I've only ever seen PUK code issues when on a GSM provider (e.g. AT&T). You need to get the code from the provider (Sprint? whose SIM is it?). AT&T had a way to get the PUK code from their online account manager. If Sprint offers CDMA/GSM hybrid phones like the Imagio they might have a similar online utility. If you got the SIM from another carrier that is probably who you would need to contact for the PUK code.
Typically if you enter an incorrect PUK 10 consecutive times the SIM will become permanently locked and will have to be replaced.
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