[Gorby]

Not to take sides or anything... but I always wondered what do people do with 100+ SMS messages saved? Do you actualy go back and re-read them at some point? To me it's like having a conversation - you say something, you get a response, done. It's not email. Not trying to start any bashing, just trying to understand the purpose...

And I do agree with a previous poster, that if you ever want to get any positive result from a customer service anywhere, starting with "I have just about had it with <your product>..." and capitalising your words (a.k.a. written screaming) is never a good idea. Starting with a threat automatically puts another side in a defensive position so nothing good will come out of it - social engineering 101. Being polite (but firm) would give you a much better chance in such situations. Not in this case though since you are complaining about a retired product.