[quick99si]

Yes, I did in fact cite that exact screenshot lol

I hate going to the Sprint repair store near me (all local stores funnel to this one) because the waits are ridiculously long even with an appointment, every day it's a new employee, they refuse to touch SERO accounts, not to mention that the main tech blames every single problem on the battery. The troubleshooing quickly turns into a sales pitch for a new battery.

The times I've went there with my Treos/PPC6700, it was always a "yeah we can order a phone, takes 3-5 days we'll call ya." Asurion is a 1-2 day service with absolutely no downtime, I paid for the claim, and no need to wait an hour while 3 techs hang out in the back, 5 sales people are roaming the floor joking around, and a dozen people are waiting for service and looking like they're about to murder each other. I also like how they sometimes open the store 45mins late :/

And I think you misread my first post... I only paid for the first claim (maybe 2? It's been a while) and the rest have been warranty replacements because the TP would give out in a couple of months. I techinically didn't file any claims in the last year, I've just had either bad luck or just a very abusive relationship with my phones.

I'll follow up with their BBB contact instead of calling back. The last supervisor defnitely wrote a 5 paragraph essay in my account, and I doubt it very filled entirely with nice words (I may have made him backtrack and look a little dumb)