[Mojary]

sounds like the people you dealt with didn't know what the hell they were doing. like horndoctor said...your digitizer would've given you a problem anyways within the next few days, so a replacement was really in your near future.

as far as the loaner phone, if you decide to go back to the store today, tell them that you really need a loaner phone because you use your phone for work...and that you can't get to your text/email messages. stress to them how it's just not possible that you have pending messages from work that you can't read/reply to because they won't give you a loaner 'til the replacement comes in.