Quote:
Originally Posted by thegameksk
So annoyed. Ive run around to 6 different stores today. Every time I call Sprint I am told something different in regards to where I can buy the phone and activate it. I was told go corporate and I went to 3 different ones all of whom said they couldnt do it. I called sprint from the store and they spoke with them and pretty much argued about it but in the end they still wouldnt do it. Then I called Sprint again and was told only way to get it is through telesales. Sprint had so long to prepare for this and idk how no one seems to know what the process is. Such a joke.
|
Sorry to hear you had to go through such a hassle.
But just to confirm, you can get this done at the corporate store. Get a manager to call National Sales and get it done for you.
It seems it's so new that the employees are not up to date. All their excuses are for OLD SERO, but they seem not to be aware of the NEW SERO Premium plans, and that they "CAN" get it processed for you.
I called and spoke with 4 reps on the phone, the last guy bent over backwards for me, looking for "employee care" phone number. At the end he asked and confirmed from 3 supervisors that I could only get mine done at a corporate store.
I had already done so earlier that day and was told NO. But armed with notes on my account and confirmation, I went to another store. The floor manager happen to be greeting at the door, she took me to her station.
There the TECH says nope, they can't do SERO (No one asked him, but he volunteered the info. I politely told him that was the previous answer, but that it changed on OCT 1. - sounds harsh, it didn't really come out that way, the guy was cool and I wasn't a brick with him.) The manager says the same thing, but that she was gonna call national sales just to be sure. I told her my story and she confirmed the notes on the account. 10 mins later it was handled, she told me that my corp discount would be removed, everything else stays the same and that I would only be able to do my upgrades at a corporate store from now on, as long as I kept my SERO account.
Later that day I called *2 to have my previous bill adjusted, the rep reminded me "You can never change your plan, if you ever decide to leave SERO, you can never be put back on it."... (she also told me it would be my last $20 credit, as SERO is a "NO Discount" plan. Also confirmed they are auditing accounts and removing discounts. Same goes for family/multiline plans, only the first and second lines would qualify for discounts on the standard everything plans.)
-CC