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Re: SERO Premium
I purchased 2 Evos and upgraded my plan at Best Buy last night, although I have to say it was MUCH more difficult than when I purchased my TP at Best Buy 2 years ago. Even after I got Sero customercare to add the new plan the BB employee was still not able to access my account to add the phone. I definitely would not have been able to get it done if not for the stellar service that I got from BB (coincidently it was the same guy that I purchased the TP from 2 years ago), together with an AWESOME Sprint SERO rep who was determined to help us get it to work and went BEYOND the call of duty on this one. My hats off to both of them. This confirms that it can be done, but you're going to need a lot of luck. Those 2 really made my night and I intend to let their supervisors know.
Good luck to the rest of you.
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