[morrowa2]

I'm in a similar situation. Last month took my TP2 into verizon store b/c it was in an endless reset loop as if the power button was constantly being pressed. They send me a refurbished TP2. Now it randomly shuts down when I close the keyboard or put the thing in my pocket. I don't want to get another refurbished piece of junk sent to me. First question is: does the insurance cover something like this new issue? Second: is it better to take the phone to a store or just call the insurance company? Third: any more tips on getting them to give me a DInc versus a lesser phone? I've held out as long as I possibly could, and I'm ready to give android a try.