I've been fighting with sprint about this for a while now, since 8/14 to be exact. I purchased the phone on launch day.They say I damaged the port. I've called several times. I go to a repair center, they tell me it's customer abuse and to call customer service. I call customer service and they tell me to take it to a repair center. I've been using my Touch Pro 2 to charge my batteries for over a month. It's getting old. I refuse to pay out of pocket for a defective charge port. I have insurance, but sprint doesn't seem to give a rip about me. I have NEVER had an issue getting a phone replaced. One of the times I called, I finally got someone to listen and they sent me a replacement, but it was A TOUCH PRO 2! I sent it back on the 9/1 and they say they still haven't received it. Time to switch companies, I have never been hung up on this many times.