[x10guy]

I just called yesterday and got transferred to account services.
At first they told me that there was a new Airwave out but they had frozen all future orders of it and it was no longer available in the system. She said she could not even place an order for it.

I was about hang up when the CSR asked me about the "Sprint customer satisfaction survey" that will be sent to me afterwards. I was honest and just said that the CSR was fine but I wasn't happy that the new Airwave was no longer available. She told me to wait and put me on hold. About 5 minutes later she said that she talked with her manager and I was put on the list to be sent one. 4 hours after hanging up I got a UPS tracking number.