[boredandtattooed]

even after a soft rest its still frozen?? what did you install?? if you just mean it happens sometimes, well, it just happens sometimes lol

also, its not unlikely that your screen is Done... happens all the time, where the digitizer or something goes out.. if thats what happened, well nothing were gonna tell ya will fix it..(sorry)

and you can backup everything still even with a frozen screen, just use MyMoblier from your PC and you can control your device still(should u need to back things up and hard reset)

and I love your "dont tell me to hard reset" thing... especially the "i cant back things up if its frozen".. hate to be the bearer of bad news here, but Most of US back things up BEFORE we have issues lol then theres no need to worry at all if we come across issues..

just a suggestion, if/when you solve your issue-learn to do all your backups then go ahead and make them... then youll scoff at the idea of a hard reset because it takes less than 10min for a full restore..