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Are you you using EVDO or is your handset only receiving a vision signal (the box icon at the top of your screen say "EV" or "1X")? Generally this may be a reception issue with your voice service. I would take the handset into a corporate Sprint Store and have them run an HP Test (diagnostic that tests the signal strength of the phone), if it passes that test call customer service and have them file a network ticket for the specific area that you are having this problem (don't tell them all over as that won't help them fix it) as those guys have already told you.... the EVDO signal is different than voice... if you receive a call even if you are actively on the internet you should still receive your call.
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