Quote:
Originally Posted by bkrodgers
Two years ago I was able to do a device upgrade through BB on SERO. They had to call it in instead of using their normal system, but were willing to do it and Sprint let them. However, I wasn't aware at the time whether or not there was the kind of explicit policy statement against it that we see now. It'd be nice to be able to do it through BB for the instant rebate, the resulting lower sales tax, and the reward zone points.
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I got my TP1 from Best Buy just like you (I'm assuming you were there for the Dec 1st sale!) and had them activate them on my SERO account. I don't recall them having to call it in, however, but I do remember my friend's activation being a lot quicker that day.
SERO has been locked down considerably since then. For instance, when you call customer service, you will be routed directly to Employee Care regardless of the prompt you've chosen. Also, if you go to a store to buy or activate a pgibe, or maybe even service your current account, they will refer you to Employee care and send you on your way. I was told that they are not allowed to touch SERO accounts at the store level (ended up having to go through Telesales/Sprint.com to buy an Epic on my SERO account).
Finally, the FAQ on Sprint's website clearly prohibits other retailers from activating new devices on SERO accounts. This is likely a computer-only restriction, probably to limit commission fees paid by Sprint... many people are suggesting that a helpful enough Best Buy employee should be able to get around this by calling in the activation for you (YMMV?).