[jason25]

I already have an airave. I just called the number above and that is for airave tech support so they transferred me to account services. Here is pretty much how the conversation went:

AS: "Hello Mr. "jason25", I understand you are having problems with your airave. What kind of problems are you having?"
me: "Really none, but I checked my account online and noticed my airave was eligible for an upgrade so while I was in my local Sprint store I asked about it and the lady told me to give this number a call because there was some sort of promtion going on that current owners could get a free upgrade to the new Airave. I heard that it boosts data speeds or something too which would be great since my signal at home is horrible."
AS: Okay, let me speak to my manager.

I was put on hold and she came back and said she would send it at no charge whatsoever and it was coming from the manufacturer so it would be about 7-10 business days.

I usually play dumb when I call Sprint.