[lkillen]

A few year ago I bought an HP4700. HP was out of stock but PCMall claimed they had them. I bought one and in about a month the speaker crapped out. I called HP, since it was under warranty and they had me send it in. I did so and they called me a few days later and said the phone was not under warranty since it had the "secret sticker" removed. (it was to be embedded in a deep screw hole over the screw head)
They wanted $250 to repair the PDA or simply $109 to send it back!!!
I went crazy and started investigating my options. I was not going to pay anyone. I went to my company lawyers and they wrote up a threatening letter but HP would not budge. Then I layed out the whole story and sent it to the board of directors of HP. Within a few days, my phone was returned.
I got a hold of PC Mall and twisted their arm. Their saleman admitted that a "refurb" may have slipped out. They did replace the 4700 with a true new one but since I had muddied the waters with HP, they refused to sell me the extended warranty.
The entire affair was a nightmare and I have since ceased all business with PC mall, as has my friend who is the CEO of CoinMaster.
Be careful my friend. There are some very shiftless people out there.