Quote:
Originally Posted by BooDaddy
You know, Sprint could have just as easily said "Beginning on Oct. 1, 2010, we willbe discontinuing SERO plans. You will be contacted by an retentions specialist to be upgraded to one of our very competitive standard plans. Thank you!"
But they didnt.
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Come on now, do you think Sprint is keeping us on because they love us or do you think it's smart business when it's all said and done? Any customer goodwill they throw our way is a calculated business decision.
How would this headline look to the public, investors, and potential/current customers: "
Sprint cuts off thousands citing change of heart about excessively low monthly prices once offered to employees' friends & family, anyone they knew really, and oh yeah also anyone with internet access or who considered discontinuing Sprint service but was retained as a customer with the SERO plan, which in the first place was likely a ploy to mitigate horrible churn numbers following a disastrous Nextel merger."
A fair solution to this whole mess may involve giving the customers options instead of "forcing" the additional fees if you decide you want Android OS.
1. Keep your $30 SERO, we will honor the 500min/text/m2m/5gb data you originally agreed do but screw yourself as far as getting a carrier subsidy on the phone. You're just not worth it (which can't be far from the truth)
2. Move to SERO premium for $40, we'll subsidize the new device every so often and we'll even throw ain ny mobile any time + GPS***
3. You have 30 days to port your number out. Peace.
***oh yeah, about that, no more fair and flexible "bucket minutes" that you signed up for. Now you pay $0.40/min if you go over your minutes
