[cloudn9ne]

I was offered a Imagio as my only option for replacement. I asked to talk to advanced customer care and was told that they could also send me a Pre since it does have a physical keyboard. I refused the offer and requested a droid instead but I was immediately turned down. I decided to call back and try a different opperator. I called back the same evening and was told they would send me another touch pro two and they must have gotten a shipment of them in that day. The next day I received a package from Asurion but instead of a TP2 I had recieved the Pre instead. I called and complained due to the fact they told me that I was going to get a TP2. I was immediately transferred to advanced customer care and was told they were no longer stocking the TP2 at all and I was misinformed. I was able to haggle with the rep and he put me on the waiting list for the droid which I recieved 7 business days later. Hate to say it but I love the speed and stability of the droid and the only downside is it cramped flat physical keyboard.