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Originally Posted by tallblazer124
Question. I have ESRP and my phone has been dropped several times. It still works fine but it has cosmetic damage. The screen doesnt have any cracks but its chiped several places and the stylus slot doesnt hold the stylus anymore due to the constant falls. With ESRP will they replace my phone for free or do i have to pay due to the physical damage? What is my best way to go about getting a replacement?
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They tend to overlook cosmetic damage. As long as it didnt contribute to the claim(broken screen, splits on phone case), they will mostl likely take care of it. Ofcourse, these claims can be a YMMV. Just be sure you get someone that isnt anal