Just got my 3rd replacement Imagio today. Yesterday I went to a corporate VZW store to complain. The saleman - as usual - are eager to help when you tell them "i'm letting my contract expire so i can change carriers if needed)" so he calls over the manager.
The "manager" says "i use Palm and i'm on my 4th device this year myself". Sorry.
ROTFLMAO typical verizon customer service
Quote:
Originally Posted by chrisquinn_99@YAHOO.COM
I have also experienced the broken button issue several times on several new and refurbished imagios. Finally, I got fed up (again) and called tech support. I told them that I was about to leave Verizon regardless of the ETF, if I couldn't have a reliable working phone. I've been a customer since before it was Verizon and explained to them how stupid it would be to lose a customer over this. I told them that I didn't expect a new phone, but I did expect a different, comparable phone. The agreed to send me a samsung omnia 2. They are also sending me a new battery, phones cover, and wall charge for the omnia 2 in exchange for my imagio accessories. It should get here tomorrow. I told them I would be ok with the original droid as well, but apparently it is not part of their "upgrade" matrix to go from windows mobile to android. I hope this helps someone. I love htc and think everything they do is innovative, but the software doesn't matter if they can't get the hardware right.
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