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I agree. You need to call back and try it again. I got my pro replaced with tp2 almost 6 months ago. They are really screwing you over. First things first, what plan do you have? If your plan allows android phones then don't upgrade yet and wait for the epic. Or just buy the hero on ebay or craigslist and thus way not pay the $10 fee. I sold my tp2 a couple weeks ago with 2 batteries and a lot of accessories for only $185. You can probably get a better deal. DON'T DO IT. Wait it out or it's just money down the drain. Android is a better way to go till windows phone 7 comes out. I hope you take all these tips into consideration.
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