[tr0s]

i did a search on google for a touch pro teardown and it gave me almost step by step (sorta) i was able to get it completely apart in about ten minutes of prying and cursing. just be careful of what you're doing, sprint doesn't like it when we tool around inside these things.

imho it looks to be a poorly seated connector cable. i would just take it to a sprint store and see what they can do, you said you have had it replaced with refurbs... does that mean you have tep? if so, take advantage and use it for what it's meant for. if you don't have tep, then just take it apart... there's a bunch of screws and delicate cable connections though.