Mogul Questions <<#4137-19592#>>From:
Robin (cingular_support@america.htc.com)
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Hello HTC Web Team,
Thank you for your inquiry
HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware.
HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.
HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.
Just to let you know, for more information on your device you can always check www.htcwiki.com.
I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/
--- Original Message ---
From: "HTC Web Team" <Member@htc.com>
Received: 2/23/08 10:00:54 AM EST
To: <info@htc.com>
Subject: Customer Service Mail From Shaun Richmond
Name: Shaun Richmond
Phone: XXXXXXXXXXXX
Eamil:
XXXXXXXXXX@hotmail.com
Country: United States
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Computer:
Computer Model:
Computer Platform: Others
Computer other:
Description: I bought (2)Mogul's (PPC-6800)for my wife and myself. Recently, I discovered that video playback on older HTC devices and Samsung devices playing video smoother than my Mogul's.
I alos notice that it seems like with evry new device you release this year, there is some type of new interface or software (HTC Home, HTC camera & album ,HTC Touchflo, etc..) that were not include in my device. I just bought my devices in July. How come there are no updates to put these programs on my device to make it run better?
I paid a total of $1300 for both of my phones thinking they would be the phones I would have at least until next year. I am very disappointed in the performance of HTC products right. To be the world leader in WM devices, this really bothers me. I'm conside! ring switching to a Samsung device and filing a case against HTC & Sprint.
Is HTC aware of my problem, and is anything being done to fix it? There seems to be missing correct drivers.
This also has been confirmed by
http://www.htcclassaction.org.