That's totally crazy. And that would've sucked if you had offered to accept the Imagio. However I wonder if they would have let you keep your "Bad" phone since they were no longer offering or supporting it???? Sprint/Nextel gave me the same run around with my i920 (Camera-less i930). Asurion would only replace it with another Nextel (non-windows, non-smartphone) or a Blackberry which would disqualify me from my SERO plan. So I bought a used Touch Pro and went thru 5.........then they didn't want to fix it (currupt keyboard driver aka regedit) and said they were trying to sweep them & offered me a Touch Pro 2.

But yeah that sucks that Verizon didn't even try to program the phone manually to try to fix the phone. Granted that your phone may not be accepting the OTA activation but that doesn't mean "You" should have to scra it and move to an inferior device....just saying!