July 21, 2010 (From HTC): Thank you very much. With your steps i was able to duplicate the icons crossing over with both a corporate and mobile as well as corporate and Home number being attached to the contact. At this time we do not have a definite fix for this concern but we have forwarded on the information for further review. Also you may check some of the user communities. It is quite possible someone has already written something for this and posted up on the windows marketplace for download. Beyond that the best thing that I could recommend right now would be to keep an eye out on our community sites such as our twitter and facebook broadcast as that will be the first place we publish this information. I want to thank you again for contacting HTC. In order to help improve our service I’d like to invite you to take a survey at
http://survey.htc.com/worldwide. Signed, Amber HTC Technical Support
http://www.HTC.com http://community.HTC.com http://www.Facebook.com/HTC http://www.YouTube.com/user/HTC http://Twitter.com/HTC
July 20, 2010 (My Reply to HTC): I received your response email. To help you with your endeavors to correct this glitch, here's the screen I am looking at: Go to the bar at the bottom and slide the slider until it highlights in blue the person a/k/a "My Favorites." Press the "+" to add a contact. If the telephone numbers for Company and Mobile are inputed in the data fields along with one email address under contacts, then under "My Favorites" under the picture you'll see the telephone icon, the email icon, and the SMS/MMS icon. The last two icons are the ones with the switched functions. Pressing the Email icon will result in "From: (SMS/MMS); To: "Person's Name" <(800)555-1212>". Pressing the SMS/MMS icon results in the screen requesting the user to "Select an Account" with SMS/MMS highlighted, but with the option to select picture message and video message available along with "Setup E-Mail." However, when the contact's information includes the following: Company telephone number, Home phone number (which is a number people are not often giving to other people these days out of privacy reasons), and one email address, then the icons listed under the contact's picture are: phone, phone with a house, SMS/MMS, and email. However this time, the SMS/MMS icon does result in "From: (SMS/MMS); To: "Person's Name <(800)555-1212>" and the Email icon results in the "Select an Account" with SMS/MMS, Picture Message, Video Message, and Setup E-mail. I hope this helps resolve the matter.
July 20, 2010 (From HTC): I apologies for the delay in response. I have been trying to duplicate your concern but it may take some time due to availability. I wanted to let you know we are looking into this issue though and had not let it fall to the side. If you could please reply back to this so I know you are aware of the situation I will try to get back to you as soon as I can. Unfortunately this is a very unusual issue that we have not heard of before nor could find anything about online but its such a simple concern we doubt its a hardware issue. If you have not re added anything yet or have it backed up you may want to try doing a hard reset in order to make double sure the Rom update was installed correctly. but in the meantime we will be looking into this issue further. I want to apologize for any inconveniences you may have experienced. I want to thank you for contacting HTC. In order to help improve our service I’d like to invite you to take a survey at
http://survey.htc.com/worldwide. Signed, Amber HTC Technical Support
http://www.HTC.com http://community.HTC.com http://www.Facebook.com/HTC http://www.YouTube.com/user/HTC http://Twitter.com/HTC