Quote:
Originally Posted by sonictronic
I filed a claim on 7/5/2010. Got my phone yesterday. Had to escalate things with Verizon and ended up getting a *edit* new one from them. Asurion said the TP2 was on backorder, and then offered me an Imagio, to which I promptly said no. What pisses me off, is I am one of those people who try to take care of things, still had my original TP2 which I bought on release day last year. Had it not been for a fall my original TP2 would still be in my hands and I would still be happy. Then I get this kind of run around after paying for insurance for nearly an entire year. What gives?
Well, just checked ##778, and according to that its a new unit not refurb. Somewhat happier. However, I did have to wait for what seemed like an eternity for it.
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Quote:
Originally Posted by ghdtpdna
I don't know how 778 works but I just checked and my refurbishment status said "no", although it arrived with the re certified sticker.
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FWIW, everything I've been told in the past, is you can no longer check if it's a refurb by ##778 or any other configuration, they reset the phones entirely erasing everything off of them so you cannot tell if it's a refurb or NIB. If it comes in the box with everything included, I would assume it's NIB, if it doesn't come that way, I assume it's a refurb. That's how it was with VZW replacing my Omnia previously and per VZW cs and Assurion also.