I just called Sprint.. primarily to increase my minutes.. but at the same time complain about the MMS BS.
As always, if you want anything to go your way you need to be level headed and courteous.. and above all don't raise your voice or yell. It's not the Sprint REPs fault. This is what I did
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I talked to a REP named "Nina" (or is that Neenah?) and she was surprisingly helpful. After changing my plan she asked if there was anything else she could do.
"Well, yes, I would like to file a formal complaint.", I said.
"OK, what is your complaint?", she asked.
"Recently Sprint has blocked all Pocket PC users from using PictureMail, or any other MMS stuff. It was working, and now it isn't.", I said.
"Really!?" she proclaimed.
She was Genuinely surprised... the fake "Sprint Robot tone" went away and she asked where I had received this information.
"If you have the internet in front of you, go to www.ppcgeeks.com"
She did. I told her to Hit the search tab and type "Sprint Denies picmail".
Currently, 2 Threads come up that are filled to the brim with info. We talked about and visited: this thread, the petition at buzzaboutwireless, and the sprintusers thread.
We spent 20 minutes talking about MMS.. half of it, me guiding her on the internet. She completely agreed and couldn't understand why Sprint would do this. She called over her manager, and another call center employee to come read about and see what I was talking about... in the background when the manager came over I heard her tell Nina "I didn't know that".
So at the end of the conversation she actually thanked me for letting her know about this.. and that her manager was letting everyone in the call center know about the MMS issue (Looks like they didn't get the memo). She "Escalated" my complaint and said she would do everything she could...
On one side it was good to know that some people care about their work, and in Nina's case it was good to just talk to her person-to-person... instead of the common person-to-Service Rep.
On the other side.. This thread is getting sort of old now.. and people have been calling, emailing, and canceling their plans over this. Isn't it absurd that I was the one that let a whole call center know about this? I think so.
phaZed.