Quote:
Originally Posted by ChrisH09
Heres the problem with what happened...You had issues within your 30 days...you went to Best Buy to get a replacement (New) unit..which is what your supposed to get within the 30 days, after that refurbished. They are full of crap on the raincheck...and the reason why...Sprint nor Best Buy will change the price on the phone...to this day the phone is still the same price as it was on launch day....so what they should have done was notate your Sprint account that you had a defective phone....you brought it in to get a replacement and that they were out of stock....and to also put on your account that they will honor the new phone replacement even if its after the 30 days. This is where alot of companys just don't give a crap...I actually have them show me that they inputed it in the notes...once they do...the next person to see it has to honor what it says in the notes...
This way I don't get screwed out of a phone...down the road this isn't going to be a problem since the phones will be in stock constantly...but for right now they have to honor and understand what to do because of stock issues.
Im sorry you had to go through that....it may be cheaper to go through best buy....but 90% of them don't know what the hell they are talking about.
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This is the problem..
Did you have to quote his whole post!