[mattlenderman]

BOTTOM line is everyone, sooner or later the $30/month SERO account holders WILL have to change their plans or buy a used phone on ebay...It's getting closer and closer, simple as that. Like someone said, most smartphone owners want a newer phone every year or 2 so this point going forward by doing so it looks like our only options would only be to change the rate plan. Even by going with the $60/month SERO, for me it's still cheaper than going through Verizon.

There's always going to be different opinions when it comes to this topic regarding SERO accounts, but this was not a thread intended to discuss that. Simply post your responses on your recent experiences with Asurion. That's all we need here.

The week of the 7/14 is when I took my TP1 into the store due to the keyboard going out. Guy tells me they no longer have the TP1, but only the TP2 and will be sending me this. They order it at the store, and I go in next day to pick it up. It was a refrub. Now, this past Tuesday my screen somehow cracked while in my pocket. No idea why or how, it just did. So, I called Asurion and thats when this all started about them telling me it's been discontinued, etc.

I called back yesterday just to check on the status of my phone since its been 3 days already since filing my claim and still haven't received the phone. It's on its way, but while on the line I continued to ask the rep about whats going on. They act clueless. They tell me that per their notes, the phone HAS been discontinued (through Asurion of course) and once the warehouse is completely out of them they will only be offering other comparable replacements. When i asked how come I was assured the first time I called they had none in stock and when I called next day explaining about my rate plan wouldn't work on the others, I was then able to get one. He said "for right now, in certain cases due to rate plan compatibility issues, we are having to make exceptions"