[brandonkill02]

humm i had my evo for three days the inside screen underneath like the glass part just killed itself in my pocket i went back to bb because i had both bb insurance and sprint when i took it to sprint they told me all they could do is give me a refurb i felt i didnt need to have a refurb on a phone that just came out 3 days ago and so then went to bb they took my phone and switched me back to my diamond and said it would take about a week to come back a week goes by i call up and they then tell me it just got to the tech center and would take one more week that week goes by and i then go up there and the guy says my phone just got there again so i asked him why they would tell me that before he said he didnt know so i then wait a third week go in and they tell me its being worked on i then ask for the manager she then tells me that she can find out the progress she comes back with a list of things and tells me my phone is waiting on someones desk and hasnt even been looked at for the damage i then tell her how ridiculous it is that i sent my phone out to be fixed by them and was told it would take a week and got b.s.ed around and just got pissed the next thing u know she walks off with the person who sent it out to begin with and comes back says sorry for everything and tells me to have a seat then pulls out a brand new white evo ...so might have went through hell but it did turn out good for me after so much bs but i will tell u that if u go into bb and put there insurance on ur refurb then run it over and bring it in they will replace it instore if they have them ...but sucks what happened to u