[arrrghhh]

Yea, it seems most companies don't hand out upgrades unless you've gone thru a couple of devices in a short time period.

I actually got the TP as an upgrade from my Mogul for free. Assurion sent me a DOA Mogul, I didn't even complain when I called in and they immediately offered a spankin' new TP (it was new at the time, I swear :P)

So perhaps your issues are too spread out to get the upgrade. I know people who make a big deal out of it or are ridiculously persistent seem to be the ones getting the upgrades. You've gotta be a d!ck basically.