[turin39789]

Here's the update none of you have been waiting for -

HTC continued to **** me around, everytime I called for a status they were escalating and were going to call me back, they never did. It took 3 days after the inital finding to get them to say, yea it's broke and it's your fault due to "internal pressure".

After reading the thread I was ready to just get it back and take it to sprint, but I was also aggravated, so I argued for a bit, told them I'd call back, filed a complaint with BBB and looked into other options. In the end I'd already been a few weeks without a phone and it was getting old. I paid for the return through an email bill that was sent to me.

Called in the next day for a tracking number, had to be "escalated" because none was shown. Call in for the next 2 days, finally get a tracking number, and it is supposed to be delivered that day(July 9th). I check it throughout the day and it shows that delivery failed, so I called fedex and found out they shipped it to my house instead of my business, despite taking my address over the phone. Had fedex reroute and it showed up monday July 19th.

***edit - Almost forgot the best part. The paperwork that came back with my phone when it was returned by HTC had 5 or 6 checkboxes for reasons it was being returned. None of the ones that indicate damage or abuse were checked, instead they selected

“Phone was out of warranty by manufacturer’s date code and no Proof of Purchase was provided. “

WTF?! At that point I was half tempted to call them and discuss it some more, but I really just needed to get a working phone before my business trip on Monday. I think when I get the energy again I will call them and try to get the $28 I paid because my phone wasn't under warranty refunded. Or maybe just a chargeback through AMEX. ****/edit

Took it to the sprint store after work, after a minute of cursory examination, the wonderful clerk orders me a replacement and tells me it will be here wednesday, picked it up last night.


Who knew? Need HTC warranty coverage, go to Sprint! The last place you should go is HTC.