[hathetran]

op..i feel your pain..i had a problem with my mogul a few years ago..called htc and they said to call sprint..sprint said to call utstarcom..the keyboard went out (a common problem on the mogul) and the spring assist broke..one day i called to ask the status..they said it was gonna be $200 to fix cause physical damage is not covered under the warranty...i firmly and assertively asked for a supervisor and explained i am willing to pay for the spring assist since it was physically broken but i told them they will fix the keyboard for free..they gave in.

i have a touch pro 2..i was happy with it but now problems are starting to arise...from now on i am not going to buy anymore HTC products..i jus feel that they dont make quality products..most of the phones they make seem great when they first come out but after a few months a large amount of problems crop up.

i might consider going to motorola or apple at least the phones they make are rugged/solid and not the cheap plastic phones Htc makes. The main deal breaker is htc not giving the proper 3d drivers..that is going too far