[mjh8812]

for the sprint people...if you can get the MSL on the phone a ##786# which is a full wipe and restore plus an actual wipe on the phone number and programming info may help..if you're doing just Clear storages it doesnt usually wipe any wrongdoings with the programming info. a ##3282# may also work which is JUST a wipe and restore on the data services without the actual hard reset on the phone...both of these are what we use at our repair center..both you have to have the MSL which some people may or may not be able to get. for the sprint people, it may be better to just flash back to stock if your on custom...and take your phone to a repair center...not sure of the answer for Metropcs people