[clockcycle]

I just went to a local corporate store and they all wanted to see what I was talking about. At first they give me the run around about being 3 days past my 30days, and if I was still in the 30 days they would give me a replacement. Then the manager mentions I need to go through my insurance to get a a replacement. But then he says he will order me a replacement, that would arrive at the store in 2 days, except that it will be a refurbished unit, not a new one.

I call *2, speak with Brandon, he says it's a known issue and has to transfer me to a technician that can order me a new replacement.

Speaking to the technician now, she says it is not listed in their system as a known issue and if she orders me a replacement I would be charged for it.

I ask her then, how does it become a known issue, do I have to wait until more people call in about it? She says, yes, that's how they enter it in their system as a known issue, by the callers reporting it.

She then tells me that the replacement I would be getting would not be new, but a refurbished unit. And if the issue becomes a known issue, I could use it as a dispute towards being billed for the replacement phone..

So I suggest if anyone else has this issue to call in and report it, at least that way we can have Sprint know and record it on their system as a known issue.

If you go to the store and or call, to get a replacement, be sure to ask if you will be getting a refurbished unit as a replacement instead of a new one, for your new phone...


-CC