[schick79]

Just as an update, I did successfully get a replacement phone through a regular Verizon warranty replacement, even though I do have insurance. This was also despite being told by a couple different reps that it was water damage that was my fault. I just called back and said that my screen wasn't responding normally anymore. I had to go through about 15 minutes of uselss troubleshooting steps with him, but he did send out a replacement. My new billing cycle started about three weeks after the replacement, and there was no extra charge or anything on my bill.

So, if anyone is trying to get this resolved, that's what worked for me!