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Re: Sprint Customer Service is crazy!
Go back to the store where you activated it, talk to the store rep that helped you out, and have him/her add the TEP. As long as you are activating a new phone (meaning first time you are activating it on your account)...you can add insurance within 30 days. Surprised the store rep didn't offer it to you when you were there.
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One man's truth is another man's lie.
Never argue with a stupid person. First, they'll drag you down to their level, then beat you with experience!  
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